Returns

 RETURNS

Our return policy is valid for 30 days. If your purchase was made more than 30 days ago, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in its original packaging. Some items are completely non-returnable. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene products, hazardous materials or flammable liquids or gases. In addition, the following items cannot be returned:

• Gift vouchers
• Downloadable software products
• Some health and personal care products

To complete your return, we require a receipt or proof of purchase. Please do not return the purchased items to the manufacturer. In certain situations, only partial refunds will be given (if applicable)

• Books with obvious signs of use
  
• CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.
• Items that are no longer in their original condition, are damaged or are missing parts for reasons not due to our error.                                                             
• Items returned after 30 days from delivery. Refunds (if applicable)When we have received and inspected your return, we will send you an email to let you know that we have received the item you returned. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment after a few days. Delayed or missing refunds (if applicable). If you have not yet received a refund, first double-check your bank account.Next, contact your credit card company. It may take some time for your refund to be credited.Next, contact your bank. There is often a processing time for a refund to be posted to your account.If you have done all of this and still have not received a refund, please contact us at l.scharold@web.de.

OFFER ITEMS
A refund can only be made for regular priced items; unfortunately, promotional items are not eligible for a refund.

EXCHANGE
Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, send
us an email at l.scharold@web.de and send the item to: Am Kerbenflur 13, Leisel, Rhineland-Palatinate, 55767, Germany.

GIFTS
If the item was marked as a gift when purchased and sent directly to you, you will receive a voucher for the purchase value when you return the item. Once we receive the returned item, you will receive a voucher via email. If the item was not marked as a gift when purchased or sent to the gift giver, the refund will be made to the gift giver and the gift giver will be notified of the return.

SHIPMENT
To return your product, you should send your product to: Am Kerbenflur 13, Leisel, Rhineland-Palatinate, 55767, Germany.
You will be responsible for the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country you reside in.
If you are sending an item valued over €75, you should consider using a shipping service with tracking or purchasing shipping insurance. We cannot guarantee that we will receive the item you return.